Portal FAQ
Having trouble logging in?
Username
Verify you’re entering the correct username. Your username is listed in the invitation or registration confirmation email you received. The username is an email address. Don’t know your username? Contact Tech Support.
Passwords and Security
Passwords are case-sensitive, and we strongly encourage you to use a password manager such as Last Pass to securely store such information. Do not share your user name or password with anyone, even within your organization. Trying to use someone else’s login? Reach out Tech Support to have one created just for you.
Reset your Password
If you can’t remember your password, reset it. If you still need help, please contact Tech Support.
Having trouble with an application?
Unsolicited application
The unsolicited grant opportunity is only open to new grantees, not organizations that are current or previous grantees of The Campbell Foundation. If you created a new account that was not duplicated, an application was automatically created for you. If your organization is already registered, make sure to follow the instructions on the How to Apply page.
Application not available
If you received an invitation to apply but can’t locate it in your account, go back to the email and follow the instructions listed there. If you still need help, please contact Tech Support.
An unhandled fault has occurred in this flow
These errors are usually caused by exceeding character limits. Please reduce the number of characters to the limit. If you still need help, please contact Tech Support with the specific page where the error occurred.
The character count seems to be calculating the characters incorrectly
Character limits include spaces, letters, numbers, punctuation, and visible and hidden HTML. For instance, the hidden tags for an entry would be: <p>My first paragraph.</p>. You won’t see the hidden tags for the paragraph, but the <p></p> = 7 characters. Try using the remove formatting feature to reduce characters.
Unable to delete records
Deleting records from tables (i.e., contacts, grant roles) is not available. Please email Tech Support with the specific records to delete.